Software Maintenance
& Application Support
Your software was an investment. Unmaintained, it slowly becomes a liability — outdated plugins, unpatched security holes, slow pages, and one day a checkout that silently stops working. I keep websites, web apps, and business software healthy with monthly care plans: bug fixes, security updates, performance tuning, backups, and round-the-clock monitoring. One accountable expert in Kerala who answers when something breaks — usually before you even notice it did.
Everything It Takes to Keep Software Healthy
നിങ്ങളുടെ സോഫ്റ്റ്വെയർ, ഞങ്ങളുടെ ഉത്തരവാദിത്തം — Your software, my responsibility.
Bug Fixes & Error Resolution
Broken forms, checkout errors, login failures, white screens — diagnosed and fixed with a clear explanation of what went wrong and why. Every fix is tested before it goes live, and recurring errors are traced to their root cause instead of being patched over again and again.
Security Patches & Version Updates
CMS cores, plugins, frameworks, and server runtimes (PHP, Node.js, databases) kept current before vulnerabilities are exploited. Updates are applied on a schedule, tested for compatibility, and rolled back instantly if anything misbehaves — so “update day” stops being a gamble.
Performance Optimization
Slow pages quietly bleed sales. Database query tuning, caching, image optimization, and Core Web Vitals work that keeps your application fast as data and traffic grow. You get before-and-after numbers, not vague promises about “improved speed”.
24/7 Uptime Monitoring & Alerts
Automated monitoring watches your application around the clock — uptime, error rates, SSL certificate expiry, and domain renewals. When something goes down at 2 AM, the alert reaches me, not your customers’ complaints the next morning.
Backups & Disaster Recovery
Daily automated backups stored off-server, with restores actually tested — because a backup you’ve never restored is just a hope. If a bad update, hack, or server failure strikes, your data and your business come back in hours, not weeks.
Legacy Software Support & Upgrades
Inherited an old system whose developer vanished? I take over orphaned projects: audit the code, secure the accounts, stabilize what exists, and plan gradual upgrades — old PHP versions, abandoned plugins, unsupported libraries — without forcing an expensive rebuild you may not need.
Simple Plans, No Long-Term Lock-In
Pick a plan, cancel any month. Every plan starts with a free health check so you know exactly what you’re paying to protect.
Essential Care — from ₹4,999/mo
For brochure sites and small web apps. Scheduled updates and security patches, daily backups, uptime monitoring, SSL and domain watch, and minor fixes each month. The affordable insurance policy every business website should have.
Business Care — from ₹9,999/mo Most Popular
For e-commerce stores and apps your revenue depends on. Everything in Essential plus priority bug fixes, performance tuning, monthly health reports with plain-English explanations, and content or catalog tweaks. Most clients land here — it covers what actually goes wrong.
Priority Care — from ₹19,999/mo
For mission-critical systems. Same-day response including weekend emergencies, dedicated monthly support hours, staging-environment testing before every update, and quarterly strategy reviews. When downtime costs you lakhs, this pays for itself the first time it’s needed.
From “Who Maintains This?” to Peace of Mind
Free Health Check
Send me your website or application link on WhatsApp. I review versions, security posture, speed, backups, and hosting — and send you an honest summary of what’s solid and what’s at risk. No payment, no obligation.
Stabilize First
Before any monthly plan begins, urgent risks get fixed: backups configured, credentials secured, critical patches applied. You should never pay for ongoing care on a foundation that’s about to crack.
Ongoing Care & Reporting
Your plan runs quietly in the background — updates, monitoring, fixes — with a monthly report in plain English. You focus on running the business; I make sure the software never gets in the way.
Technologies I Maintain Every Day
Maintenance & Support — Common Questions Answered
What is included in a software maintenance contract (AMC)?
A proper annual maintenance contract covers four kinds of care, and a healthy application needs all four:
- Corrective — fixing bugs and errors as they appear, with root-cause analysis
- Preventive — security patches, dependency updates, and tested backups before problems strike
- Adaptive — keeping software compatible with new browsers, PHP/Node versions, payment gateways, and third-party APIs
- Perfective — speed improvements and small usability enhancements over time
My monthly plans bundle all four with 24/7 uptime monitoring, a monthly health report, and a guaranteed response time — so you always know the state of your software and exactly who to call when something breaks.
Can you take over software built by another developer or agency?
Yes — and you’re not alone. Roughly half of my maintenance clients arrive with software whose original developer moved abroad, stopped replying, or quoted a full rebuild they can’t justify. The takeover process is methodical:
- Audit — document the code, hosting, and integrations as they actually exist (a structured code review is part of this)
- Secure — recover and rotate credentials, lock down admin accounts, configure backups immediately
- Stabilize — fix the most urgent issues first, in priority order
- Report — within the first month you get a written health report listing every risk found and a plan to address it
No blame, no pressure to rebuild. The goal is to make what you already paid for work reliably.
How much does software maintenance cost in Kerala?
The industry benchmark is 15–25% of the original development cost per year. For most Kerala small and medium businesses, my plans work out to:
- Essential Care — from ₹4,999/month: updates, backups, monitoring, minor fixes
- Business Care — from ₹9,999/month: adds priority bug fixes, performance tuning, monthly reports
- Priority Care — from ₹19,999/month: same-day response, dedicated hours, staging tests before every update
One-time rescue and audit work is quoted separately after a free health check. For perspective: a single day of a broken booking system or failed payment flow usually costs a business more than an entire year of maintenance. Get a transparent quote →
How fast do you respond when something breaks?
Response times depend on severity and plan:
- Critical issues (site down, payments failing, data at risk) — response within 4 business hours for all plan clients
- Priority Care clients — same-day attention, including weekend emergencies
- Non-critical bugs — acknowledged within one business day, scheduled with a clear ETA
Because monitoring runs 24/7, I often know about an outage before the client does — and have already started working on it. Facing an emergency right now without a plan? Message me on WhatsApp — rescue work is taken on when capacity allows.
നിങ്ങളുടെ സോഫ്റ്റ്വെയർ, ഞങ്ങളുടെ ഉത്തരവാദിത്തം
Don’t Wait for the Breakdown
Every month without updates is accumulating risk. Send me your website or app link today — you’ll get a free, honest health check showing exactly where you stand. No payment, no obligation, no jargon.
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